Frequently Asked Questions

Everything you need to know about your Purdey experience.

What is the standard shipping timeframe?

We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 3-5 business days depending on your location.

How do I return an item that doesn't fit?

We accept returns within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Simply use our online portal to generate a prepaid return label.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I track my order status?

Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to follow your parcel's journey.

Are your materials sustainably sourced?

At Purdey, we are committed to ethical fashion. We work closely with our suppliers to ensure the highest quality materials are sourced responsibly and meet our strict environmental standards.

Do you offer international customs and duties coverage?

For most international destinations, duties and taxes are calculated at checkout so there are no hidden fees upon delivery. Please check our shipping policy for specific country details.